At Three Counties Moves Ltd, we are committed to delivering a professional, careful and reliable removals service in accordance with the AIM Code of Practice.
If you are dissatisfied with any aspect of our service, we want the opportunity to resolve the matter quickly, fairly and transparently.
Customers should contact us as soon as possible using one of the following methods:
- Email: info@threecountiesmoves.co.uk
- Telephone: 01462 337011
- Post:
Three Counties Moves Ltd
Hexton Manor Farm
Hexton
Hitchin
SG5 3HX
Please include following:
⏺️ Full name
⏺️ Move date
⏺️ Collection and delivery addresses
⏺️ Job reference (if known)
⏺️ Full details of the complaint
⏺️ Photographs (if relating to loss or damage)
Notification Timeframes:
⏺️ Service-related issues: Within 7 days of completion
⏺️ Loss or damage claims: Within 24 hours of discovery (or as stated within the signed contract)
Our Complaints Process
⏺️ We will acknowledge your complaint within 3 working days
⏺️ We will carry out a full investigation, including review of job documentation and staff reports.
⏺️ We aim to provide a written response within 14 working days.
⏺️ Any resolution will be made in accordance with the signed contract terms and agreed liability/insurance cover.
Escalation
If you remain dissatisfied after receiving our final response, you may:
⏺️ Refer the matter to your removals insurance provider (if applicable)
⏺️ Escalate the complaint via the AIM Dispute Resolution Service
Three Counties Moves Ltd is committed to maintaining high professional standards in line with the Association of Independent Movers (AIM) Code of Practice.
